Privacy Policy

Introduction

Paladora is committed to protecting the privacy and personal information of individuals who use our property rental services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you use our services:

• Full name and contact details (email address, phone number, mailing address)
• Identification documents (passport, national ID, work permits as required for rental agreements)
• Employment information (company name, position, duration of assignment)
• Financial information (for security deposits and rental payments)
• References from previous landlords or employers
• Special requirements or preferences related to accommodation needs

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

1.3 Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit information through our forms or communications
• Contractual necessity for fulfilling rental agreements and providing services
• Legitimate business interests in maintaining client relationships and improving our services
• Legal obligations under Malaysian law and rental regulations

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing rental applications and agreements
• Coordinating property viewings and move-in arrangements
• Communicating about property availability, terms, and conditions
• Providing ongoing support during your rental period
• Processing payments and managing financial transactions
• Verifying identity and conducting background checks as necessary
• Sending service updates, renewal notices, and important announcements
• Improving our property selection and client services
• Analyzing usage patterns to enhance website functionality
• Complying with legal and regulatory requirements

3. Data Sharing and Disclosure

3.1 Third Parties We Share With

We may share your personal information with:

• Property owners and building management companies for rental processing
• Background check and reference verification services
• Payment processors for financial transactions
• Internet service providers and utility companies as needed for property setup
• Legal and professional advisors when required
• Government authorities when legally obligated

3.2 Marketing Communications

With your explicit consent, we may send you information about:

• New property listings that match your preferences
• Service updates and improvements
• Rental market insights relevant to your needs

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly at [email protected].

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure servers with encryption for data transmission
• Access controls limiting who can view personal information
• Regular security audits and updates
• Staff training on data protection requirements
• Secure document storage and disposal procedures
• Confidentiality agreements with all service providers

Data Retention

We retain your personal information for the following periods:

• Active rental agreements: Duration of tenancy plus 2 years
• Rental applications: 1 year from submission
• Financial records: 7 years as required by Malaysian tax law
• Marketing consent: Until you withdraw consent or 3 years of inactivity

5. Cookies and Website Analytics

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

We use analytics services to understand how visitors use our website. These services may include:

• Google Analytics for website usage statistics
• Session recording tools to improve user experience
• Conversion tracking for form submissions

6. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

6.1 Right to Access

You can request a copy of the personal data we hold about you.

6.2 Right to Correction

You can request that we update or correct inaccurate personal information.

6.3 Right to Withdraw Consent

You can withdraw your consent for us to process your personal data, though this may affect our ability to provide services.

6.4 Right to Limit Processing

You can request that we limit how we use your personal information in certain circumstances.

6.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

7. Third-Party Links

Our website may contain links to third-party websites, including property listing platforms and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. In some cases, we may transfer data to service providers located outside Malaysia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of our services after any changes indicates your acceptance of the updated policy.